Bot not working on real money account


I'm testing for days on my bot.
The demo account is working without any issues.

Now I have switched to a real money account and load the same bot/same settings. Nothing is started and after some seconds I get the message; error, please contact customer support...

Anybody had a similar issue? Know a fix? (have send customer support an email already btw).

Best regards


  • try manual from their website..
    it may cause of:
    1. blocking account
    2. fail api token
    3. new account than not any deposit yet

    cmmiw (based on experiences)

  • Working now; license had to be activated.

  • Hi,
    How can I integrate my EA to trade directly for me on
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